Frequently Asked Questions

“ Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.

The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

Transaction Encryption

The transfer of the purchase details from the retailers site to WorldPay are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Data Storage

Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code .”

“An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.

Our customers accept payments over the internet, by phone, fax and email. They accept Visa, MasterCard, Diners, American Express, JCB and all the major credit cards. Not forgetting debit cards and local payment schemes like Switch, Laser, Electron and more. Bank transfers (such as the German ELV system), instalments, standing-order and direct-debit style payments. Even mobile payments! All in their customer's currency and language - wherever they are in the world.” - www.worldpay.co.uk

If you selected the Next Day Delivery service between Monday and Thursday before 3pm you will receive your order anytime the following day.

For all overseas delivery….

“If you use International Signed For with Airmail delivery it is usually within three days to Western Europe, four days to Eastern Europe and five days for the rest of the world. By Surface mail, it may take up to two weeks for Western Europe, four weeks for Eastern Europe , and up to eight weeks elsewhere.”( www.royalmail.com )

We recommend that you wait for at least 10 working days until an enquiry is made.

Please make sure the billing address is where the card is registered to, or this may delay the processing of your order.